Welcome to Sports Shoe Store’s FAQ section! We’ve compiled answers to the most common questions about our performance footwear, shipping, returns, and more. Can’t find what you’re looking for? Contact our customer service team at [email protected].

Product Questions

What types of athletic footwear do you specialize in?
We specialize in high-performance footwear for various activities including running, hiking, cross training, soccer, and casual wear. Our selection includes specialized shoes like racing flats, hiking boots, training sneakers, and comfortable sandals for athletes of all ages.
Do you carry shoes for children?
Yes! We offer a dedicated Kid’s Shoes collection featuring quality athletic footwear designed for growing feet and active lifestyles.
What’s the difference between your racing flats and regular running shoes?
Our racing flats are lightweight performance shoes designed for speed and competition, while our regular running shoes offer more cushioning and support for daily training. Both options are available from top brands in multiple styles.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our PCI-compliant payment gateway.
Do you offer gift cards or certificates?
Currently we don’t offer gift cards, but we’re working on adding this feature soon! Check back with us or sign up for our newsletter to be notified when this option becomes available.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with tracking
Free Shipping (orders over $50): 15-25 business days via EMS
How long does order processing take?
We typically process orders within 1-2 business days before shipping. You’ll receive a confirmation email when your order ships with tracking information.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. International orders may be subject to customs fees, import duties, or taxes which are the responsibility of the recipient.
Can I change my shipping address after ordering?
Address changes must be made within 1 hour of placing your order. Contact us immediately at [email protected] with your order number if you need to make changes.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, in original packaging with tags attached. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.
How long do refunds take?
Refunds are processed to your original payment method within 5-7 business days after we receive your return.
Do you offer exchanges?
Currently we don’t offer direct exchanges. For a different size or style, please return the original item and place a new order. This ensures you get your preferred product as quickly as possible.

Account & Customer Service

How do I contact customer service?
Email us at [email protected] and we’ll respond within 24 hours. For faster service, please include your order number in your email.
Where is your company located?
Our headquarters is at 4137 Grasselli Street, Newark, US 19725. Please note this is not a retail location – we operate exclusively online to bring you the best selection of performance footwear.
Do you have a loyalty program?
Not currently, but we’re always looking for ways to reward our loyal customers. Sign up for our newsletter to be the first to know about any new programs or special offers!

Still have questions? Our customer service team is happy to help! Reach us at [email protected] and we’ll get back to you within 24 hours.