At Sports Shoe Store, we’re committed to getting your high-performance footwear to you quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding Asia and some remote areas):

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Shipping fee: $12.95 USD
  • Free Shipping:
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Available for orders over $50 USD

Note: Delivery times are estimates and may vary depending on destination and customs processing. We recommend choosing standard shipping if you need your items more quickly.

Returns & Exchanges Policy

We stand behind our athletic footwear and want you to be completely satisfied. If your purchase doesn’t meet your expectations, our simple returns process will get you back on track.

Eligibility for Returns

We accept returns within 15 days of delivery for most products. To qualify for return:

  • Items must be unused and in original condition
  • Original packaging must be intact
  • All tags and labels must be attached
  • Shoes must show no signs of wear or damage

Important Exception: For hygiene reasons, insoles cannot be returned or exchanged unless they are defective.

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact us: Email [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for approval: We’ll respond within 2 business days with return instructions.
  3. Package securely: Use the original packaging and include all original contents.
  4. Ship your return: Send to our facility at:
    Sports Shoe Store
    4137 Grasselli Street
    NEWARK, US 19725
  5. Wait for processing: We’ll notify you once we receive and inspect your return.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective
  • We sent the wrong item

We recommend using a trackable shipping service for your protection.

Refund Process

Once your return is approved:

  • Refunds will be processed to your original payment method within 5-7 business days after we receive the returned items
  • For exchanges, we’ll ship your new items once we receive the return
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Policy

We’re happy to exchange items for a different size or color (subject to availability). Exchanges follow the same process as returns.

Defective or Incorrect Items

If you receive a defective product or incorrect item:

  • Contact us immediately at [email protected]
  • We’ll provide a prepaid return label if needed
  • You’ll receive priority processing for replacement or refund

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sports Shoe Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Product details:
– Product Name:
– Size:
– Color:
– Reason for return/exchange:

I have reviewed the return policy and confirm the item meets all return conditions.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Need Help?

Our customer service team is ready to assist with any questions about shipping, returns or exchanges. Contact us at [email protected].

Thank you for choosing Sports Shoe Store – where performance meets satisfaction!